Ambience Malls has been working rigorously to adhere to health and safety practices. As per the government and SCAI guidelines, all shoppers will have to go through thermal scanning at entry points and sanitize their hands. Hand sanitizers have been made available at multiple points in the mall, including entry/exit, concierge desks and inside stores. To ensure a “no-touch” shopping spree, now there will be infra-red screening instead of frisking. Shoppers are urged to wear face mask at all times and use Arogya Setu app.

To maintain a superior standard of public health, the entire mall, especially high contact areas like the washrooms are being fumigated regularly. All door handles, rails, ATM and other touch points, like trolleys and baskets are wiped with an alcohol-based sanitizer. Floor markings have been introduced to facilitate physical distancing. The mall staff has been educated in COVID-19 prevention measures and equipped with face masks, gloves and PPE suits, as well as a dedicated team of trained professionals are available at all times for deep cleaning interventions. Lifts will be operated by Liftman, with only four persons allowed at one time.  Furthermore, the air conditioning in the malls are being treated by disinfecting the vents and maintaining the temperature between 24 – 30 degrees, with an emphasis on circulation of fresh air. Stores are following sanitisation and social distancing protocols by controlling shopper density. Also, provision of contactless cash register has been made to promote smart payments

The malls will be restricting parking to maintain car-to-car distance and sanitize every vehicle that enters the property.  In-mall digital mall directories are temporarily disabled; as well as wheelchair, pram and valet services are discontinued. Instead, shoppers are advised to use the Ambience Mall App for a seamless and safe shopping experience. New updates on the app will also allow users to book parking slots, access contactless parking, keep track of real-time foot traffic in the mall, order food and receive notifications on health and safety measures taken in the mall; along with other features like access to the mall directory, in-door navigation, Loyalty Program etc.

Speaking on reopening of malls, Mr. Arjun Gehlot, Director, Ambience Malls, said: “As we all adapt to the new normal, Ambience Malls is ready to open its doors to the shoppers once again. We are going above and beyond to apply expert technology and techniques, and control the situation to the best of our abilities. I urge the shoppers to help us in creating a safe and positive shopping experience by complying to the sanitisation and security conventions.”

After a long period of lockdown, as the shoppers look forward to break the monotony of quarantine and indulge in summer shopping, both the malls (Vasant Kunj and Gurgaon) are prepared to provide an excellent quality of service and create a safe space for million smiles, while adhering to high-standards of hygiene and social distancing practices.