Uttarakhand: Inauguration of Tehsil Day complaints digitization portal, CM said – Complaint should be closed only after the complainant is completely satisfied
For speedy redressal of public complaints, unless the complainant is completely satisfied, his complaint should not be forcibly closed, if any officer is doing so, strict action should be taken against him. Chief Minister Pushkar Singh Dhami gave these instructions to the officers during the review of CM Helpline-1905 at the Secretariat. On this occasion, Chief Minister Pushkar Singh Dhami inaugurated Tehsil Day and District Magistrate Janta Diwas portal through digitization process. This portal will be connected to CM Helpline 1905. From this, complete information about the complaints received every month before the Tehsil Day and the District Magistrate and how many of them were resolved. All this information will be received through digital medium. There will be no need to maintain a separate register for this.
The Chief Minister has instructed Secretary Public Works Department and Commissioner Garhwal Mandal to investigate the disposal of several complaints in the Public Works Department and the Municipal Corporation in a single day. The Chief Minister instructed all the high officials that in relation to the complaints coming on the CM Helpline, they should be resolved by talking to the complainants. He said that in the next meetings it will also be seen which officers are continuously talking to the complainants and who are being negligent.
All departments should appoint nodal officers to strengthen the vigilance establishment
The Chief Minister directed that all the departments should appoint one nodal officer in each of their departments to strengthen the vigilance establishment. In the meeting of CM Helpline held last month, instructions were given to strengthen the vigilance establishment. In this regard, he took information from all the District Magistrates about the efforts being made in this direction. He said that the people working for the successful operation of CM Helpline 1905 should be trained more. Training should also be imparted to departmental officers from time to time.
Chief Minister Pushkar Singh Dhami gave instructions to the officers to solve the complaints which are likely to take more time. Talking to the complainants on such complaints, they should be informed and the clear reason for delay in work should also be given.
The Chief Minister talked to the complainants who complained on the CM Helpline over the phone and got to know the facts
During the meeting, the Chief Minister spoke to some of the complainants over phone and inquired about their problems. Some complaints had been resolved. The problems which were not solved yet, the Chief Minister instructed the concerned officers to solve them soon. On this occasion, the Chief Minister interacted with Alok Sharma of Dehradun, Rahul Rana, Kamla Chauhan, Martha David, Mohan Chandra Upreti and Kushalpal Singh Rana of Uttarkashi and inquired about their problems.
Additional Chief Secretary Smt. Radha Raturi, Anand Bardhan, DGP Ashok Kumar, Principal Secretary R.K. Of. Sudhanshu, Secretary R. Meenakshi Sundaram, Shailesh Bagoli, Arvind Singh Hyanki, Dr. Pankaj Kumar Pandey, Sachin Kurve, Vinay Shankar Pandey, Director ITDA Mrs. Nitika Khandelwal, Additional Secretaries, Departmental HODs and all District Magistrates were present through virtual medium.
