Uttarakhand: Under CM Dhami’s mantra of “Simplification, Solution and Solution”, electricity services are getting better in the state, problems are being solved sitting at home on toll free number

In Uttarakhand, which is called the energy state, the state government is continuously making efforts to improve the services related to electricity consumers. UPCL management, taking Chief Minister Pushkar Singh Dhami’s mantra of “Simplification, Solution and Solution” as its basis, has decided to operate a centralized call center, consumer self-service mobile app and organize mega camps/camps to further improve the services of the consumers. Had started. Due to which, the problems of the people living in remote villages of the state are being solved sitting at home.

If we look at the figures, the 24X7 centralized call center located at UPCL headquarters is being operated regularly. Presently 105 customer service representatives are working in the centre. Through this centre, more than 500 consumers are getting solutions to their electricity related problems every day. A total of 19250 complaints have been received so far this month, out of which 10261 complaints have been resolved.

Managing Director, UPCL directed all the regional officers to provide safe and comfortable seating areas and separate lines for bill deposit at all the consumer service centres/revenue collection centers for the convenience and accessibility of the disabled, women and senior citizens. And ensure that necessary action is taken to resolve electricity related problems on priority basis.

Complaint can be filed here

In case the complaints are not resolved promptly, consumers can also register their complaints by visiting the local complaint centers of UPCL. Along with this, you can register your complaint through Swayam Seva mobile app, UPCL website (www.upcl.org), e-mail (customercare@upcl.org) and by calling toll free number 1912.