LG to expand cloud-based call center amid pandemic

LG Electronics said it will expand a cloud-based call center to provide better customer service and protect its employees from the novel coronavirus outbreak.

With the recent launch of cloud-based call centers in the United States, LG said they will also be available in 10 more countries, including Brazil, France, Vietnam and South Korea, by the end of this year.

Cloud-based call centers allow employees to work from any location connected to the Internet, which will promote a work-from-home environment amid the pandemic.
According to LG, its new system will help customers to communicate with LG call center employees faster.

Powered by Amazon Web Services and Genesis’ cloud solutions, LG said its call centers will also enable easy updates to new services like chatbots.

LG Electronics is likely to report strong earnings in the second quarter, as its core home appliance business continues to deliver solid results.

The South Korean tech company was forecast to record 17.6 trillion won (US$15.5 billion) in sales in the April-June period, up 37 percent from a year earlier, while its operating profit rose 140 percent annually to 1.2 trillion won. was expected to happen.