461908 total complaints received in Consumer Commissions during last three years in the country

The Union Minister of State for Consumer Affairs, Food and Public Distribution, Shri Ashwini Kumar Choubey in a written reply to a question in Lok Sabha today informed that the Department of Consumer Affairs generates consumer awareness through video spots, banners, hoardings, posters etc. on issues of like salient features of the Consumer Protection Act, 2019, Packaged Commodities Rules, Hallmarking, Consumer Grievance Redressal mechanism etc.

Awareness and advocacy is done inter-alia through the departmental website, Panchayat Bhavans, Common Service Centers etc. Other Central Government Departments like Ministry of Railways & Department of Posts as also State Governments/UT Administrations are also involved in dissemination of consumer awareness messages.

The Consumer Protection Act, 2019 provides for establishment of a three tier quasi-judicial mechanism – District Consumer Disputes Redressal Commission, State Consumer Disputes Redressal Commission and National Consumer Disputes Redressal Commission, where consumers can file consumer complaints for redressal.  The concerned Consumer Commissions adjudicate on these cases and pass orders as per due procedure. Further, the Central Consumer Protection Authority has been created under the provisions of this Act, to inquire into matters that affect the rights of consumers as class.

Complaints received in Consumer Commissions during last three years