India’s Indigo’s name is included in the world’s 10 worst airlines, the company raised questions on the survey itself
The country’s largest airline Indigo is also among the world’s worst airlines. This information has come to light in a survey by AirHelp Inc. This survey includes the world’s worst and best airlines of the year 2024. Indigo is also included in the 10 worst airlines in the world. However, Indigo has also raised questions on this survey.
How was the survey conducted?
AirHelp Inc. has recently released a report (AirHelp Score Report 2024). This survey report has been prepared on the basis of take-off and landing time of the flight. Along with this, information has also been collected on the basis of conversation with the passengers traveling in these flights. This includes the quality of food available in the flight, comfortable journey in the flight and the service provided by the crew members.
Not only this, the survey also includes how the airline hears the complaints of the passengers and in how much time it resolves them. This survey was conducted on the basis of data between January to October this year i.e. 2024.
What is the purpose of the survey?
AirHelp Chief Executive Officer Tomas Pavlisin has given a statement regarding why this survey was conducted. Pavlisin said that its purpose is to give a snapshot of the airline’s performance. With the hope that airlines will not only pay attention to the problems of passengers but will also solve them.
What is Indigo’s number?
Indigo is ranked 103rd among the worst performing airlines in the world. At the same time, the worst airline in the world is TunisAir. It is ranked 109th. At the same time, the second worst airline is Polish airline Buzz. Buzz is ranked 108th.
Which is the best airline?
According to the survey, the best airline is Brussels Airlines. It is a Belgian airline and is part of Deutsche Lufthansa AG. At the same time, Qatar Airways, famous for its service in the world, has come in second place. There is no Indian airline in the world’s top 10 best airlines.
Who is better and who is worse, see the full list
IndiGo rejected the report
IndiGo has denied this report of AirHelp Inc. Low-cost airline IndiGo has said in a statement that the data published in the survey conducted by AirHelp does not report the sample size from India nor takes into account the methodology or compensation guidelines used by the global aviation industry. In such a situation, it raises doubts about its reliability.
IndiGo said that India’s aviation regulator DGCA publishes monthly data on airline punctuality and customer complaints. The airline said that IndiGo has consistently scored high on punctuality.
